Refund policy

Last Updated: 09/08/2025

At Cibibe Beauty Corp, we are committed to ensuring your satisfaction with every purchase. Please read our Return and Refund Policy carefully before placing your order.

All Sales Are Final

Due to the nature of our products and services, all sales are final. We do not accept returns or exchanges.

Exceptions – Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us at info@cibibe.com within 3 days of receiving your order. Include:

• Your order number

• A clear photo of the item received

• A description of the issue

If your request is approved, we will send a replacement at no extra cost or issue a store credit. Please do not send any items back without prior authorization.

Lost or Stolen Packages

Once your order has been shipped and tracking information provided, Cibibe is not responsible for lost or stolen packages. If your package is marked as delivered but you have not received it, please contact the shipping carrier directly to file a claim.

Shipping Fees

Shipping costs are non-refundable. If a return is authorized due to our error (wrong or damaged item), we will cover the return shipping fee.